Privacy policy incorporating GDPR, DPA and PECR

www.crystalthought.co.uk is a website operated by Crystal Thought Ltd. We are registered in the UK under company number 04871195. Our trading address is Castle House, Ludlow Road, Clee Hill Village, Ludlow, Shropshire, SY8 3JG.

This privacy policy covers the Crystal Thought Ltd website and how we collect information from users together with an explanation about how we will comply with GDPR (General Data Protection Regulation), DPA (Data Protection Act) and PECR (Privacy and Electronic Communications Regulations).

The information you provide to us will be used to respond to enquiries received on the website. We take your privacy very seriously and if you provide us with information during your visit to our website, we will not sell, exchange or release your personal information (name, e-mail address, mailing address, etc.) to any other third party for them to use for marketing, without your agreement.

Should you no longer wish to have your personal information contained on our database, you have the right to ask us to remove this information by contacting us at the address shown below.

Using our website

Any downloadable files and other media that are made available on our website are used at your own risk. We will make every effort to ensure these files are safe and free from viruses; however, it is your responsibility to take your own precautions using anti-virus software.

Links to external websites are sometimes included on our web pages. We check these links to ensure they are safe, however users are advised to proceed with caution when clicking on any external links.

We accept no responsibility for any loss or damage incurred by you whilst using or acting upon the information contained within this website.

We reserve the right to amend any aspect of this website or the services provided.

What information do we collect?

1. Enquiry form
Information collected on the enquiry forms on our website will be used to answer your enquiry and provide further information needed to meet and follow up your request.

If you have ticked the “opt in” box to receive our regular newsletter, we will continue to hold your information until you ask us to delete it.

2. Newsletter sign up form
Information collected on our email newsletter form where we collect “First Name, Last Name and Email” will opt in by clicking “Submit” to receive regular news updates and marketing information from us covering similar services that we provide.

You will always have an opportunity to opt out of receiving any future emails every time you receive a communication from us and you can request your details be removed from our newsletter database at any time by emailing us at the address below.

We use MailChimp to send our email newsletters; you can find their privacy policy here https://mailchimp.com/legal/privacy/

3. Clients of Crystal Thought Ltd
Legitimate interest

Where we have received your contact details during a sale or negotiation of a sale, you will also be included on our database to receive regular news and updates from us covering similar services to those already provided.

On every email newsletter we send, you can opt out of receiving future email newsletters from us by simply clicking the unsubscribe button at the bottom of the email.

You can request your information to be removed, or rectified if it is inaccurate or incomplete, at any time by emailing us at the address below.

Data security
We comply with the requirements of GDPR regarding the management, processing and security of your personal data. We have conducted an audit of all personal data held on our servers and how we process it on behalf of our clients.

We will not transfer data to any third parties unless requested by you.

The information you provide to us is stored on secure servers or servers operated by a third party (see Data handling by suppliers below).

Our servers are managed on a cloud hosting platform provided by Digital Ocean and they are responsible for security and maintenance.

Data stored by us is managed in a way to minimise risk of loss or theft.

Data handling by suppliers
We use a variety of suppliers to provide additional support for the running of the business and services to clients. Emailing systems, accounting and asset storage are some of the 3rd party support platforms we use. We will ensure that these suppliers and any future suppliers comply with GDPR.

If you have any questions about our data processing, please contact us for more information.

Copyright
The information contained on this website is owned by us and you may not use any of this content for your own commercial use.

Crystal Thought Ltd
Castle House
Ludlow Road
Clee Hill Village
Ludlow
Shropshire
SY8 3JG

info@crystalthought.co.uk

Cookies and external assets we use

Your settings can be viewed and edited below.
Manage your privacy preferences

These are functional cookies needed to keep our website working properly and give you the best experience when visiting our website.

We collect information about how visitors use our website. The information is in aggregate form and counts visitor numbers and other information to help us improve our website.

These cookies ensure that, if applicable, any adverts are properly displayed and targeted based on your browsing. They may also be used to integrate social media on our site.

We may use assets from 3rd parties on our website, for example, Google fonts, which enhance your viewing and visual experience.

Preferences Updated!

Essential Cookies

Cookie Name Expire Time Purpose
Session PHPSESSID 20 Minutes A Session cookie used to store temporary data such as log in sessions preferences and allow the server to effectively serve cached content.
Matomo (Self hosted analytics) _pk_id 13 months These cookies are created and are used for our sites statistics. This is hosted on the same server as our website and is only used by us to provide insight into our sites usage so we can provide a better service. This data is anonymised where possible when collected and never shared with third parties.
_pk_ref 6 months
_pk_ses 30 minutes
_pk_cvar 30 minutes
_pk_hsr 30 minutes

Analytical Cookies

Cookie Name Expire Time Purpose
Google Tag Manager and Analytics _ga 2 years These cookies are created from Google Analytics and Google Tag Manager, we use this to monitor traffic on our site. This allows us to make informed decisions regarding fixing issues and adding new features and functions. Please note since this service is provided by a third party these cookies are subject to change without notice. The information can be found on Google Analytics Cookie Usage page.
_gid 24 hours
_gat 1 minute
_gid 24 hours
AMP_TOKEN 30 seconds to 1 year
_gac_UA-17429977-27 90 days
Hotjar _hjSessionUser2579676 365 days We use Hotjar on our site to analyse and report on how users interact with our website. This data includes browser information and interactions performed using a touch device or mouse. Please note since this service is provided by a third party these cookies are subject to change without notice for the latest information on Hotjar cookies can be found on Hotjar's cookie information page.
_hjSession2579676 30 minutes
_hjClosedSurveyInvites 365 days
_hjDonePolls 365 days
_hjMinimizedPolls 365 days
_hjShownFeedbackMessage 365 days
_hjSessionTooLarge Session (Approx 30 Mins)
_hjSessionRejected Session (Approx 30 Mins)
_hjSessionResumed Session (Approx 30 Mins)
_hjid 365 days
_hjRecordingLastActivity Session (Approx 30 Mins)
_hjTLDTest Session (Approx 30 Mins)
_hjUserAttributesHash Session (Approx 30 Mins)
_hjCachedUserAttributes Session (Approx 30 Mins)
_hjLocalStorageTest Under 100ms
_hjIncludedInPageviewSample 30 minutes
_hjIncludedInSessionSample 30 minutes
_hjAbsoluteSessionInProgress 30 Minutes
_hjFirstSeen Session (Approx 30 Mins)
_hjViewportId Session (Approx 30 Mins)
_hjRecordingEnabled Session (Approx 30 Mins)

Marketing Cookies

This site does not include or use any marketing cookies


3rd Party Assets

Asset Name Type Purpose
Google Font Font This site loads additional fonts from https://fonts.google.com/. These are used to enhance the user experience.
reCAPTCHA Form Bot Checker Some of our forms may use reCAPTCHA, this is used to prevent spam by checking if the user is human. Please visit the reCAPTCHA website for more details
YouTube Embedded Video Some pages of this site might contain an embedded video from YouTube for more information on cookies from Google Click here
Google Maps Embedded Map Some pages of this site might contain an embedded map from Google for more information on cookies from Google Click here

By clicking "Accept All" you agree to the use of analytical cookies that we use on our website to measure usage. These cookies provide information that will help us to improve our site and enhance user experience. By clicking "Manage Preferences", you can manage your consent and find out more about the cookies we use.
Manage your privacy preferences

These are functional cookies needed to keep our website working properly and give you the best experience when visiting our website.

We collect information about how visitors use our website. The information is in aggregate form and counts visitor numbers and other information to help us improve our website.

These cookies ensure that, if applicable, any adverts are properly displayed and targeted based on your browsing. They may also be used to integrate social media on our site.

We may use assets from 3rd parties on our website, for example, Google fonts, which enhance your viewing and visual experience.

Read our privacy policy