Privacy policy incorporating GDPR, DPA and PECR is a website operated by Crystal Thought Ltd. We are registered in the UK under company number 04871195. Our trading address is Castle House, Ludlow Road, Clee Hill Village, Ludlow, Shropshire, SY8 3JG.

This privacy policy covers the Crystal Thought Ltd website and how we collect information from users together with an explanation about how we will comply with GDPR (General Data Protection Regulation), DPA (Data Protection Act) and PECR (Privacy and Electronic Communications Regulations).

The information you provide to us will be used to respond to enquiries received on the website. We take your privacy very seriously and if you provide us with information during your visit to our website, we will not sell, exchange or release your personal information (name, e-mail address, mailing address, etc.) to any other third party for them to use for marketing, without your agreement.

Should you no longer wish to have your personal information contained on our database, you have the right to ask us to remove this information by contacting us at the address shown below.

Using our website

Any downloadable files and other media that are made available on our website are used at your own risk. We will make every effort to ensure these files are safe and free from viruses; however, it is your responsibility to take your own precautions using anti-virus software.

Links to external websites are sometimes included on our web pages. We check these links to ensure they are safe, however users are advised to proceed with caution when clicking on any external links.

We accept no responsibility for any loss or damage incurred by you whilst using or acting upon the information contained within this website.

We reserve the right to amend any aspect of this website or the services provided.

What information do we collect?

1. Enquiry form
Information collected on the enquiry forms on our website will be used to answer your enquiry and provide further information needed to meet and follow up your request.

If you have ticked the “opt in” box to receive our regular newsletter, we will continue to hold your information until you ask us to delete it.

2. Newsletter sign up form
Information collected on our email newsletter form where we collect “First Name, Last Name and Email” will opt in by clicking “Submit” to receive regular news updates and marketing information from us covering similar services that we provide.

You will always have an opportunity to opt out of receiving any future emails every time you receive a communication from us and you can request your details be removed from our newsletter database at any time by emailing us at the address below.

We use MailChimp to send our email newsletters; you can find their privacy policy here

3. Clients of Crystal Thought Ltd
Legitimate interest

Where we have received your contact details during a sale or negotiation of a sale, you will also be included on our database to receive regular news and updates from us covering similar services to those already provided.

On every email newsletter we send, you can opt out of receiving future email newsletters from us by simply clicking the unsubscribe button at the bottom of the email.

You can request your information to be removed, or rectified if it is inaccurate or incomplete, at any time by emailing us at the address below.

Cookies and how we use them
We do not use cookies on our website and we will not place cookies on your computer when you access our website.

However, there is an exception when cookies are essential to provide an online service such as eCommerce; you can read more here

We use Google Analytics to analyse user activity and gain insights to help us improve our website. You can learn more about how Google uses data by visiting their web page located at or any other URL Google may provide from time to time.

You can take steps to block cookies by using the security settings in your web browser.

Data security
We comply with the requirements of GDPR regarding the management, processing and security of your personal data. We have conducted an audit of all personal data held on our servers and how we process it on behalf of our clients.

We will not transfer data to any third parties unless requested by you.

The information you provide to us is stored on secure servers or servers operated by a third party (see Data handling by suppliers below).

Our servers are managed on a cloud hosting platform provided by Digital Ocean and they are responsible for security and maintenance.

Data stored by us is managed in a way to minimise risk of loss or theft.

Data handling by suppliers
We use a variety of suppliers to provide additional support for the running of the business and services to clients. Emailing systems, accounting and asset storage are some of the 3rd party support platforms we use. We will ensure that these suppliers and any future suppliers comply with GDPR.

If you have any questions about our data processing, please contact us for more information.

The information contained on this website is owned by us and you may not use any of this content for your own commercial use.

Crystal Thought Ltd
Castle House
Ludlow Road
Clee Hill Village