Terms and Conditions



Us = Crystal Thought Ltd.

You = the person who accepts our quotation for work or whose order for work is accepted by us.

Contract = the contract for Goods and Services provided by us.

Work = the goods and/or services to be supplied to you in accordance with these conditions.

Goods = any material or products included in the Work.

Details of the work

These terms and conditions apply to all contracts and cover work provided in accordance with our written estimates/proposals.

You guarantee that any copy, images and files supplied by you are owned by you or you have permission to use them.

You shall indemnify us against all losses, expenses, damages and costs incurred by us as a result of our use of any copy, images and files supplied by you including (but not limited to) those incurred by us in respect of any claim by a third party for infringement of any patent, copyright, design, trademark or other industrial or intellectual property right or for negligence, whether in respect of personal injury or death or otherwise.

When proofs of work are submitted for your approval prior to print origination and print, or on web pages, every care will be taken to correct errors, however we will not be responsible for any errors not corrected by you in proofs or web pages so submitted.

Changes to brief

Alterations as a result of a change in brief or additional costs such as amends to content already signed off, will be quoted for and charged separately. Any additional work not outlined in our estimate/proposal such as new pages, functionality, photography, photo libraries, Illustration, copywriting, retouching, or similar costs can all be accommodated and will be quoted in writing and charged separately, in addition to the original estimate/proposal.

Title to goods

We will own the title to the goods until your final payment has been received. On receipt of final payment you will own the graphics, text content, photographs you provided. We own the XHTML/HTML markup, CSS and any code and we license it to you for use on only this project.

We reserve the right to add your completed project to our portfolio and write about your project in blogs and articles in magazines.


The minimum hosting term is twelve months unless otherwise stated. Hosting will be renewed automatically for further periods of 12 months at the end of the term unless terminated in accordance with these terms and conditions. If you wish to terminate the agreement, we require thirty days written notice prior to the renewal date, where a charge may be incurred for termination. We may terminate this agreement at any time by providing you with thirty days’ notice. In either case, we will return all files to you.

Our hosting fees are based on our anticipation of the level of your site traffic. Because of the bespoke nature of a complex data driven website, the site must be hosted on a server that has the capability and necessary software.

We provide all of the necessary technical support and website back up required to maintain and keep your site working 24/7/365.

We cannot guarantee availability or performance of your site from external circumstances or events that are beyond our control.

Pricing and Payment

Estimates are valid for 30 days. We reserve the right to withdraw or alter any quote before it is accepted by you.

First payment due on commencement of project. Further staged payments may be required with the balance of payment on completion of project, to be agreed.

We require payment to terms. Payment must be made on time, in full, and without any deduction, set off or counterclaim. In the event that an account is outstanding, we will refer the matter to our debt collection agents, Daniels Silverman Limited, which will incur costs any costs incurred to collect the debt will be added to the debt, plus VAT at the prevailing rate. You agree that you will be legally liable to pay us that surcharge, and that payment of the same can be enforced against you in court. You also agree to pay interest at the relevant reference rate provided for under the Late Payment of Commercial Debts (Interest) Act 1998, which interest is payable both after and before any judgment of the court and continues to accrue.

These terms and conditions shall be governed by the laws of England and Wales.

By clicking "Accept All" you agree to the use of analytical cookies that we use on our website to measure usage. These cookies provide information that will help us to improve our site and enhance user experience. By clicking "Manage Preferences", you can manage your consent and find out more about the cookies we use.
Manage your privacy preferences

These are functional cookies needed to keep our website working properly and give you the best experience when visiting our website.

We collect information about how visitors use our website. The information is in aggregate form and counts visitor numbers and other information to help us improve our website.

These cookies ensure that, if applicable, any adverts are properly displayed and targeted based on your browsing. They may also be used to integrate social media on our site.

We may use assets from 3rd parties on our website, for example, Google fonts, which enhance your viewing and visual experience.

Read our privacy policy