Website-planningOver the years we have gained many clients who have contacted us because their website was, in the words of one, a bit of a mess.

It’s a sad fact that many businesses spend a lot of time and money on their website and get poor results or worse, websites that don’t work properly.

From our experience, the 10 mistakes to avoid are:

1. Trying to Build your own website
You can use website builders to produce your site; however, if you have not used the interface before, it can be a long process and the results you get are still not great. Your time would be better spent selling your services or products and increasing sales.

2. Getting a friend of a friend to do it in their spare time
This will seem like a good idea at the time but you may find they are not available to keep your site maintained, or even contactable in the future.

3. Not considering security and hacking
Where your website is being hosted and what software is being used to build it is paramount to the security of your website. Off-the-shelf open source products such as WordPress, Drupal and Joomla are well known to hackers. A bespoke CMS (Content Management System) is more secure because it is unknown and the code is not publicly available.

4. Thinking all domain name hosts are the same
There are hundreds of domain name hosting companies. Selecting the cheapest is not always the best option. Either you or whoever builds your website will need access to change settings and possibly transfer the domain to a new provider in the future. Some control panels are not very user friendly and other providers charge for transfers. Support can also be limited, so it is wise to go with a reputable supplier.

5. Writing your own words
If you find it laborious putting finger to keyboard to write about your business, then you should probably get a copy writer to craft the content for your web pages. It will save you time and they will be more objective about what your business can offer.

6. Not thinking about how your visitors will navigate your site
Your website needs to have impact and hold visitor’s attention to get them to a point where they can act. UX design (user experience), page layout, calls to action and photographs can all help to improve conversion rates.

7. Not taking time to plan your site
Your website is your shop window and can have a direct effect on sales. Visitors will
make up their mind in seconds whether to stay on your site or jump off to one of your
competitors. Taking time to establish your goals and develop a wire frame before design and build starts will pay dividends in the long term.

8. Not researching your target market
Do you know whether your audience will be more likely to visit your website using a mobile phone or a desktop computer? Age and profession of your customers may determine how your website needs to look and perform on a variety of devices.

9. Ignoring advice from the professionals
Web developers, like any other professionals, are experts in their field. If you ask for something that will not work across all browsers and devices, a good developer will explain why it won’t work and provide alternative solutions. There are usually very good reasons that you may not have considered. Always check your web developer’s credentials and their own website before you choose who to work with.

10. Not considering how you will market your website after launch
Build it and they will come no longer applies in our crowded online market place. You need to think about how you will deliver traffic to your website.

For more information, download our FREE Guide to web design and online marketing at the bottom of the page.

These days there are not many businesses that do not rely on their website for generating new leads.

Whether you drive traffic to your website using offline advertising such as adverts in magazines or digital using online advertising, your website will be the first point of contact for new prospects.

Indications are that digital advertising spend will continue to grow during 2017 and with mobile ad spend overtaking desktop in 2016, it is clear where media budgets are going to be focussed in future.

Online advertising provides many benefits over traditional press, radio and TV:
 
  • Online-marketingTargeted to your particular market sector
  • Higher conversion rates due to accurate targeting
  • Measurable results, cost per click and conversion rates
  • Geographic areas can be selected from local radius to worldwide
  • Immediate delivery of traffic to website for information, services or product sale
  • Cost effective, usually pay per click (PPC), pay per action (CPA) or pay per view (CPM)

Online advertising includes social media websites that now incorporate advertising and offer multiple choices of ad formats depending on what you are trying to achieve.

As with the selection of traditional media in the past, choice of digital advertising media depends on your target audience, the business sector you are in, what you want to achieve and your budget.

The digital advertising platforms that are currently leading the way are Google Adwords, Facebook and LinkedIn. Other platforms include Twitter, Instagram, WhatsApp, Pinterest and Snapchat.

Overview of the most popular online marketing channels
Google advertising
  • Page one position on Google for your most effective keywords
  • Only pay when someone clicks on your advert
  • Write, change, test and monitor your adverts
  • Set up negative keywords
  • Target your advert to a geographic area or specific radius
  • Set your daily budget
  • Remarketing through Google’s display network
  • Turn campaigns on or off at any time
Facebook post boost
  • Flexible advertising formats depending on your goals
  • Goals include page likes, post likes, offers, show products or services, clicks to your website
  • Measurable results
  • Choose your audience by geographic area and demographic
  • Set your budget and duration of advert
  • Only pay when someone clicks on your advert
LinkedIn advertising
  • New, so fewer competing adverts
  • Ability to target specific job titles, functions and industry sectors
  • Variety of advert formats
  • Set your budget and duration
  • Only pay when someone clicks on your advert
Print vs online
Print advertising is still relevant and can have a place in your overall strategy as the web becomes more crowded and competitive. However, the flexibility, speed and ability to track conversions makes online advertising so much easier to justify and demonstrate a return on investment.

Mark Langston
 

You_have_been_hacked_messageIt’s not the first time we have touched on this subject in our blog, but I think it is such an increasing threat to your business that the subject warrants an update.

According to the FSB (Federation of Small Businesses, The Voice July/August 2014), fewer small businesses are experiencing information security breaches and cyber attacks than a year ago, however the cost of dealing with incidents has increased significantly (research carried out by PricewaterhouseCoopers).

The research found that 60% of small firms experienced a security breach in 2013, compared to 64% in 2012. The average cost of the worst security breach they experienced in 2013 was between £65,000 and £115,000, compared to £35,000 and £65,000 in 2012.

The department for business (BIS) has published new guidance to help small and medium sized firms protect themselves against online threats. To read more about the scheme visit www.gov.uk/government/uploads/system/uploads/attachment_data/file/317482/Cyber_Essentials_Assurance_Framework.pdf


Protecting your business from Cyber crime and information theft

ISO 27001
An alternative route is to the BIS scheme is to achieve the International standard ISO 27001.
This is an Information Security Management System (ISMS) that is auditable to international standards and provides a structure to help you improve the security of your information.

You should always use a trusted certification body, which is UKAS accredited.

Cyber risk insurance
For ultimate peace of mind, you may want to consider taking out an insurance policy in case the worst happens. In view of the high costs involved in recovering from a breach, you can now mitigate the financial impact by taking out insurance that covers a variety of expenses including; IT support, adverse publicity, legal implications and financial loss.

A good commercial insurance broker will be able to help you with this.

IT support
Regardless of whether you have implemented management systems to limit your risks or taken out insurance to recover your costs, you are going to need some expert advice and support to strengthen your security and help you with damage limitation. You will need to identify where and how the breach was made, what damage was done and help to get your systems up and running again as fast as possible. You will also need to look at preventing a further breach.

To discuss the best way to protect your business from the effects of cyber crime or for contact details of local providers who can help you, please call one of our team on 01584 890725.

 

24th January 2014
Mobile_phone_websitesWe are frequently asked about making websites suitable for viewing on mobile and tablet devices.

Whilst it is true that more and more people are using different devices during the day to access information, before answering “yes, we can do that”, there are a few questions that need to be asked of the site owner.

Not all developers will ask these questions and some are jumping on the gravy train and offering to convert websites that don’t need or justify a mobile presence.  Worse still, they convert them badly, which can be detrimental to the brand and user experience.

Things to consider:
  • Why do you think your website needs to be accessible on a mobile device?
  • Do your website statistics show that a lot of users are viewing your site on mobile or tablet devices?
  • If they are, what pages are they looking at and responding to?
  • Is it viable to display or explain your services or products on a small screen?
  • Think about your target audience; would they search for your products or services on a mobile device?
How to achieve the most effective mobile web design

Some of the answers to these questions can be found by analysing your website statistics via Google Analytics. You can find out where users have come from, the pages they visit and what device they are using. The next step is to identify the information users are most interested in and how they navigate around your site. Only then can we prioritise the information to be shown on your mobile landing page.

For example, the research may tell us that mobile users are viewing your services before making an enquiry. Making it easy for them to navigate to your services pages quickly and adding a phone number or short enquiry form will help them to make contact with you.

The next decision is which method of implementation to choose. There are a number of ways and the choice will depend on your budget and what you want to achieve.

The two most used ways are:

Adaptive web design
This method is server-side (the server where the website is hosted) and means that the server identifies the attributes of the device being used and delivers a version of the site that is suitable for that device. This requires the development of new website pages that are specifically designed for the device being used. This route is the more expensive option but delivers well designed, targeted, fast loading content, designed specifically for the device being used.

Responsive web design
Instead of the server delivering the information to the browser, this method uses the browser to re- size the layout of the website when viewed on a smaller device. This has limitations and relies on the existing page layout to deliver the on-page information, which may not necessarily be in the best order of priority for the user to find what they need.

Layout changes to landing pages may be needed to alter the priority of information based on the research mentioned above. We believe that server-side work is also necessary to reduce image file sizes to ensure the site loads quickly on a mobile phone. Slow loading of websites is one of the major frustrations for users when trying to access websites on their mobile phones.

Summary
As more users access the internet via their mobile phones and tablets, site owners will have to assess the needs of their customers and adapt their websites to meet mobile demand.  Only the most useable, correctly adapted websites will win. If implementation is not done properly you could end up doing more harm than good.

Mark Langston

30th April 2013
content-marketingGenerating relevant and interesting content to build customer loyalty has never been more important.

Whether you are producing content for a blog, white paper, website, video, app, magazine article or for social media sites such as Facebook, Twitter and Linked in, you will need to have an ongoing strategy for developing content that is of interest to your customers.

How can it work for you?
Content marketing is about creating and sharing your valuable knowledge with customers. We all know a lot about our own business sector, products, services and related topics; therefore by freely sharing that knowledge you are developing a wider relationship and interacting with your customers.

A good example of this integrated approach is a blog. Adding content to your website via a blog has many advantages:
  1. If you have a blog on your website and post regular articles, not only does the blog provide useful information for your visitors, but it will improve the page rank of your website on search engines.
  2. New content shows search engines that your website is being regularly updated, again good for page rank.
  3. Search engines will "crawl" the new content in your posts, which have the potential to show up in online searches.
  4. By allowing readers to comment on your blog, they can leave a message against your post, which may be useful for market research and customer insight.
  5. Link your blog to Twitter, Facebook and Linked in and gain backlinks to your site.
  6. More visitors to your website will help to improve page rank.
  7. Circulate your latest blog posts via a monthly email to your customers and prospects list.
  8. Provide an option for visitors to subscribe to your blog to receive notification of new posts.
Whichever method you choose to communicate with your audience, it is important that the content is useful, interesting and informative and does not sell.

Well written content can improve the position of your website in search engine rankings; poor content can alienate your readers and have an adverse effect on your ranking.

The same rules apply to case studies, videos and press articles; think about what content your readers would be interested in and decide on the best way to communicate with them.

Mark Langston
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